Quality of Service:
Choosing the Best Format

• Live or On Demand
  What’s the urgency of the message, Time Zones reached, and compare costs between Live vs. On Demand.
• What’s the Existing Infrastructure of the Point of Origin(s)
  What Network and equipment is already in place. What has to be installed?
• How Many Remote Attendees?
• Where are the Remote Attendees: Home Office, or Special Venue?
  What bandwidth is available? Do they have networked computers, software, and do they need technical support?
• Security issues: logons, encryption, firewalls, releases?

Quality of Experience:
Remote Attendee’s P.O.V.

• Compelling Content, Clean Design, Clear Navigation, Edit and Index.
• Interactivity: One-way or Multi-point? Engage with Q&A, Polling, Links, White Boards, etc.

Quality of Results:
Insuring Success

• Promotion and Marketing?
• Registration and Reporting Criteria?
• How Will Success Be Measured: ROI, ROO, Revenue, Call to Action?